Description:

Conflict comes in all forms-from a change in work processes to full-blown disagreement about the company's strategic planning. Fortunately, there are several techniques for managing disagreement, depending on which parties are involved and how important the issue is to each person. This course identifies the strategies for solving conflict and maintaining positive working relationships. It will also help you identify the needs of both parties and the best manner for solving the disagreement.

Strategy 1: UNDERSTAND the Principles and Styles
Tip#1 Follow the guiding principles.

• Preserve dignity and respect.
• Listen with empathy.
• Find common ground.
• Honor diversity.
• Convert styles to strategies.

Competencies

1. Understand the principles and styles.
   • Follow the guiding principles.
   • Support his position with a firm style.
   • Create equality with a neutral style.
   • Build trust with a flexible style.
2. Apply the four-phase process.
   • Explore the disagreement.
   • Plan for resolution.
   • Prepare to solve it.
   • Implement a plan.
3. Refine his skills.
4. Apply the styles strategically.
5. Fine-tune his plan.