The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What is Communication?

2. Communication challenges
    - Principles of motivation
    - Motivation techniques to use with your team
    - Factors affecting motivation

3. Styles of Communication
    - Aggressive
    - Passive
    - Assertive

4. Tools for effective Communication
    - Listening (Obstacles to listening, Emotional filters, Establishing rapport, Exercises for developing listening skills)
    - Speaking (Obstacles to effective speaking, Speaking with authenticity, Speak fluently and confidently even under stress, Exercises for developing speaking skills)
    - Interviewing (Types of Interviews, Preparing for the Interview, Types of Questions, Authentic Speaking and Listening)
    - Meetings (Handle difficult meetings sensitively and constructively, Types of meetings, Organizing meetings, Setting up expectations, Tips and Techniques)
    - Writing
    - Workshops

5. Performance Management
    - Effective performance management
    - Leaders' responsibilities for evaluating, reprimanding, and counseling staff
    - Preparing for performance management discussions
    - Conducting performance management discussions
    - Evaluating performance expectations objectively
    - Reprimanding and counseling sessions

Duration:
One Day Workshop, 10am- 5pm with 1 hour lunch break, at your premises or at our training centre

Cost: $799.00+GST

Please click here to register online or for more information contact us

Payment can be made as follows:
    - Pay online through the secure online paypal link provided.
    - Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 416-926-0616
    - For organizations, an Invoice can be mailed and a cheque payable to “ Key2Careers” can be mailed to 920 Yonge Str, Suite 802, Toronto, Ont. M4W3C7