Key2Careers.net
About Us : Canada College
Information Request : International Trade Courses
Pricing : Studies Abroad
Contact Us : International Trade Courses

Register For A Workshop : Computerized Accounting

Schedule : Canada College
Key2Careers.net Key2Careers.net    
Key2Careers.net
 
  SKILLSOFT CERTIFICATION PROGRAMS 1 WEEK TO 8 WEEKS
  View Certification Programs
SKILLSOFT ONE DAY WORKSHOPS LEADERSHIP DEVELOPMENT
Leadership
Accountability
Change Management
  Time Management
  Assertiveness Skills
  Facilitation Skills
  Diversity
  Business Ethics
  Emotional Intelligence
  Decision Making/ Problem Solving Skills
  Presentation Skills
  Conflict Management
 

SKILLSOFT ONE DAY WORKSHOPS PERSONAL GROWTH

  Team Building
  Communication Skills
  Difficult Communications
  Listening Skills
  Critical/ Lateral Thinking
  Customer Service Skills
  Negotiation Skills
  Etiquette
  Business Etiquette
  Stress Management
  Business Writing Skills
  CAREER & JOBS
  Job Search Strategies
  Interview Coaching
  Career Counseling
  Employment Counseling Program
For Employment Counselors
  MORE SKILLSOFT WORKSHOPS
  View Details
  PROJECT MANAGEMENT
  Course Outlines
   

Conflict Management

The training workshop concentrates on how to maximize your effectiveness by defining expectations, establishing ground rules and gives you a new confidence. Following topics are covered in this one day workshop:

1. What constitutes a Conflict?

2. Elements of a conflict
    - The People Involved
    - Levels of Authority
    - Urgency
    - Communication Channels

3. Costs of Conflict
    - Loss of Productive Time
    - Low Morale and Motivation
    - Bad Decisions

4. Relationships at Work
    - Varying Levels
    - Characters
    - Attitudes

5. Difficult People
    - Who Are They?
    - Why they are Difficult
    - How To Stay Calm
    - Changing Behaviour

6. Understanding Differing Personalities
    - Recognition
    - Expectations and Work Ethics
    - Strengths and Weaknesses

7. Communication Skills
    - Giving and Receiving Criticism
    - Responding with Confidence and Composure
    - Addressing Hostility and Aggression
    - Addressing indirect complaints
    - Addressing salary complaints
    - Dealing with aggressive employees
    - Dealing with workplace gossip
    - Encouraging employee interaction

8. The Chameleon Technique
    - Using Your Body Language
    - Words to De-escalate and Win

Duration:
One Day Workshop, 10am- 5pm with 1 hour lunch break, at your premises or at our training centre

Cost: $799.00+GST

Please click here to register online or for more information contact us

Payment can be made as follows:
    - Pay online through the secure online paypal link provided.
    - Individuals wishing to pay thru Visa/Mastercard/Amex can call us at 416-926-0616
    - For organizations, an Invoice can be mailed and a cheque payable to “ Key2Careers” can be mailed to 920 Yonge Str, Suite 802, Toronto, Ont. M4W3C7

 

   
         
   
© Key2Careers College. All rights reserved
Home | Digital Media | IT | Business & Accounting | Soft Skills | I- Trade | Business English | Site Map