The
training workshop concentrates on how to maximize your effectiveness
by defining expectations, establishing ground rules and gives
you a new confidence. Following topics are covered in this
one day workshop:
1. What constitutes a Conflict?
2. Elements of a conflict
- The People Involved
- Levels of Authority
- Urgency
- Communication Channels
3. Costs of Conflict
- Loss of Productive Time
- Low Morale and Motivation
- Bad Decisions
4. Relationships at Work
- Varying Levels
- Characters
- Attitudes
5. Difficult People
- Who Are They?
- Why they are Difficult
- How To Stay Calm
- Changing Behaviour |
6. Understanding Differing Personalities
- Recognition
- Expectations and Work Ethics
- Strengths and Weaknesses
7. Communication Skills
- Giving and Receiving Criticism
- Responding with Confidence and Composure
- Addressing Hostility and Aggression
- Addressing indirect complaints
- Addressing salary complaints
- Dealing with aggressive employees
- Dealing with workplace gossip
- Encouraging employee interaction
8. The Chameleon Technique
- Using Your Body Language
- Words to De-escalate and Win |
Duration:
One Day Workshop, 10am- 5pm with 1 hour lunch break, at your premises or at our
training centre
Cost: $799.00+GST
Please click here to
register online or for more information contact
us
Payment can be made as follows:
- Pay online through the secure online paypal link provided.
- Individuals wishing to pay thru Visa/Mastercard/Amex
can call us at 416-926-0616
- For organizations, an Invoice can be mailed and a cheque
payable to “ Key2Careers” can be mailed to 920 Yonge Str, Suite 802, Toronto,
Ont. M4W3C7
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