Description:

This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you'll get from using the methods and approach in this course.

• Know the situation.
• Stay focused.
• Remain involved.
• Obtain commitment.
  
  Strategy 1: KNOW Your Customers.
  Tip: Conduct evaluations.
  • Evaluate customer satisfaction.
  • Assess expectations.
  • Listen to feedback.

  Tip: Analyze and communicate results.

  • Assess needed changes.

  Competencies
  

  1. Know her customers.
     • Conduct evaluations.
     • Analyze and communicate results.
  2. Develop a customer focus.
     • Provide extraordinary service.
     • Create a customer friendly workplace.
  3. Implement a customer service program.
     • Establish a customer service strategy.
     • Recognize unspoken communication.
  4. Succeed in business.
     • Know the market.
     • Build business relationships.
     • Take account of cultural expectations.
     • Conduct effective meetings.
     • Deal with diverse negotiating styles.
  5. Socialize with confidence.
     • Fit in with social customs.
     • Celebrate special days.