The
training workshop concentrates on how to maximize your effectiveness
by defining expectations, establishing ground rules and gives
you a new confidence. Following topics are covered in this
one day workshop:
1. Identifying Difficult People
- how to identify difficult people
- recognize the importance of identifying difficult people
at work.
- identify questions to ask to determine if someone is
a difficult person.
- types of difficult people: loudmouths, interrupters,
gossips, time stealers, emotional vampires, limited contributors, complainers,
know-it-alls, arguers, the passive-aggressive, etc.
2. Coping with difficult people
- analyze a business scenario and determine whether the
difficult boss has been effectively dealt with
- apply appropriate strategies for dealing productively
with a difficult employee in a business scenario.
- match four common types of defensive behavior with
corresponding statements.
- apply steps for responding nondefensively in a business
situation.
3. Communicating with Difficult People
- recognize benefits of communicating effectively with
difficult people.
- match different types of communication styles with
corresponding descriptions.
- match four guidelines for speaking to be heard with
corresponding examples.
- match body language and facial expressions with their
associated meanings
- analyze a business scenario to determine if employees
will be able to communicate successfully with difficult co-workers.
Duration:
One Day Workshop, 10am- 5pm with 1 hour lunch break, at your premises or at our
training centre Cost: $799.00+GST
Please click here to
register online or for more information contact
us
Payment can be made as follows:
- Pay online through the secure online paypal link provided.
- Individuals wishing to pay thru Visa/Mastercard/Amex
can call us at 416-926-0616
- For organizations, an Invoice can be mailed and a cheque
payable to “ Key2Careers” can be mailed to 920 Yonge Str, Suite 802, Toronto,
Ont. M4W3C7
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