Description:

More often than we care to admit, society and the workplace are becoming more violent. This course has tools and methods to help the manager or supervisor recognize potentially violent situations before they need attention, and then to take positive action to avoid or eliminate the potential problem. There is a wide array of techniques to help leaders use communication, conflict intervention, and interpersonal skills to diffuse dangerous situations.

Strategy 1: DEFINE Workplace Violence.
Tip: Understand the parameters of violence.

• Understand the term "workplace violence".
• Notice abnormal behavior.
• Identify unacceptable behavior.

Tip: Know the causes.

Competencies

1. Define workplace violence.
   • Understand the parameters of violence.
   • Know the causes.
   • Watch for early warning signs.
2. Reduce risk.
   • Recognize organizational contributors.
   • Develop preventative measures.
   • Implement a prevention plan.
   • Train all employees.
3. Manage potentially violent situations.
4. Deal with disruptive behavior.
5. Defuse violent situations.
6. Activate a violence response plan.