Description:

This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, methods for soliciting participation from non-traditional contributors.

Strategy 1: UNDERSTAND the Advantages of Diversity.
Tip: Recognize what diversity offers.

• Know what diversity is.
• Recognize advantages of different views.
• Learn from history.

Tip: Understand how diversity affects business.

• Manage change effectively.
• Develop stronger customer relationships.
• Attract and retain top employees.
• Lead in innovation.

Tip: Expect demographic changes.

• Know workforce growth will slow.
• Plan for an aging workforce.

Competencies

1. Understand diversity.
   • Know what diversity is.
   • Trust in diversity's value.
   • Prepare for changing demographics.
   • Be part of organizational changes.
2. Recognize barriers to change.
   • Discover influences on personal beliefs.
   • Assess her own experiences.
   • Be open to change.
3. Integrate diversity.
4. Develop his own strategies.
5. Provide leadership.
6. Model organizational values.