Description:

Some people can be difficult to work with. They never seem excited about their work, and they create a general atmosphere of negativity. So how do you handle them? This course will help you identify what it is that makes certain people pessimistic and what you can do to help them. It will identify strategies you can use for boosting self-esteem, morale, and turn negativity into positivity.

Strategy 1: UNDERSTAND Negativity in Yourself and Others
Tip # 1: Understand motivational needs.

• Use the STEP System to analyze motivation.
• Identify the motivator.
• Size up the challenge.

Competencies

1. Understand negativity in himself and others.
   • Understand motivational needs.
   • Recognize other sources of negativity.
   • Know how and why he experiences negativity.
2. Neutralize employee negativity.
   • Stay calm.
   • Defuse anger.
   • Build the employee's self-esteem.
   • Plan a solution.
   • Transform negativity into positivity.
3. Build positivity.
4. Practice positive thinking.
5. Generate positive experiences.