Description:

It would be naïve to think that all employees have the skills necessary to succeed without even being taught what these skills are. In addition, many people may have personal concerns that hinder work performance. By learning how to effectively coach and counsel, you can help your employees ease personal burdens and train them in the skills they need to be better employees. This course identifies situations in which coaching and counseling are necessary, guides you in planning the actual coaching or counseling session, and provides strategies for success.

Strategy 1: DISTINGUISH Between Coaching and Counseling
Tip # 1: Determine when to coach or counsel.

• Acknowledge the need.
• Know the rationale for coaching.
• Understand the benefits of counseling.

Competencies

1. Distinguish between coaching and counseling.
   • Determine when to coach or counsel.
   • Coach to improve performance.
   • Counsel to address personal problems.
2. Initiate the process.
   • Focus on action while coaching.
   • Offer empathetic support in counseling.
   • Provide effective feedback.
   • Take advantage of informal opportunities.
3. Ensure a constructive outcome.
4. Be a positive role model.
5. Take disciplinary action.
6. Continue on the path to improvement.