Description:

You might have the feeling that your employees are scared of you because of your position. As an executive who is concerned about your organization, it is up to you to gather feedback from your working level employees and to build trusting relationships throughout the organization. This course offers suggestions and techniques for building up the communication highway between you and your employees. You will learn ways to open up more to your employees as you see things through their perspective.

Strategy 1: CAPTURE the Value of Direct Communication
Tip: Break down traditional barriers

• Eliminate chain of command distortion
• Forge direct lines of communication

Tip: Provide employees with a management view

Competencies

1. Capture the value of direct communication.
   • Break down traditional barriers.
   • Provide employees with a management view.
   • Demonstrate senior management commitment.
   • Gain a fresh perspective on issues.
2. Select appropriate communication methods.
   • Hold one-on-one employee interviews.
   • Use small groups to discuss issues.
   • Make the most of general staff meetings.
   • Manage by walking around (MBWA).
3. Maintain your credibility with employees.
4. Follow through on commitments.
5. Expand your employee communication network.