Description:

Poorly managed change can account for a huge amount of lost productivity. This course covers the most essential elements of living with and managing continual change. There are simple and straightforward techniques for dealing with the inevitable resistance, methods for setting goals and developing a plan, tools for understanding the personal and professional stresses that all employees experience, and suggestions for rebuilding trust and developing commitment to the changes that are implemented.

Strategy 1: START with a Plan
Tip: Set goals.

• Define desired results.
• Set short-term and long-term objectives.
• Determine measures of success.

Tip: Develop a strategy.

• Involve stakeholders.

Competencies

1. Start with a plan.
   • Set goals.
   • Develop a strategy.
   • Define roles.
   • Anticipate predictable problems.
2. Focus on "transition" factors.
   • Address the three phases of transition.
   • Respect individual concerns.
   • Deal with resistance.
3. Assure results.
   • Reinforce the vision.
   • Demonstrate commitment to the change.
   • Monitor and assess progress.