| Course |
: SAP CRM |
| Type |
: Hands-On Training |
CRM Solution Overview (2 Days)
Overview and Introduction to:
- Foundation & Architecture
of mySAP CRM
- mySAP CRM Analytics
- mySAP CRM Marketing
- mySAP CRM E-Commerce
- mySAP CRM Channel Management
- mySAP CRM Sales
- mySAP Interaction Center WinClient
- mySAP Service
- mySAP Field Applications (with focus on Mobile Service)
- mySAP CRM for Industries
- Implementation & Operation
of mySAP CRM
CRM Base Customizing (5 Days)
CRM Basic data & Customizing
settings for these objects:
- Business partner
- Organizational model
- Territory Management
- Product master CRM Business Transactions
- Overview of generic functions in business transactions
- Activity Management (including Activity Journal and
Groupware Integration)
- Transaction type and item category customizing for
these objects.
Process control and determination:
- Partner determination customizing
- Overview of Pricing in CRM
- Actions (Output determination)
- CRM Billing CRM Middleware
- CRM Middleware Overview
- Basic concepts of CRM middleware
- Replication administration
- Monitoring & error handling
People Centric CRM
- Basic elements and features of People-Centric CRM
- Brief overview of Customizing for People Centric
CRM
- The tool for customizing PCC
- Enterprise Portal Solution Manager
- Project Preparation Phase
- Business Blueprint Phase
- Realization Phase
CRM Interaction Center (2 Days)
- Getting started, terminology
- Architecture landscape
- Agent functions and processes in the IC
- Creation of the IC Profile
- Configuring Components
- IC Management functions such as Call Lists and scripting.
CRM Course Comparison
|
CRM IC Course |
CRM Certification |
| Systems Access |
R3,CRM, Portal |
R3,CRM, Portal
Soln Mgr, BW |
| Remote Access
Length |
2 Months |
3 Months |
| Course |
CR010, CR100.
CR400
Optional Exercises |
CR010,CR100,
CR400
Optional Exercises
CR900 or CR300
Practice Exams
Case Study Review
Soln Manager Demo |
Course: Depending on the Certification you are interested
(CRM Telesales or CRM Analytics) in you can choose between
CR300 (Telesales) and CR900 (Analytics) courses which
are of 2 days length.
Remote Access You will have access to CRM, R3, Portal,
BW and Solution Manager Systems for 2 months after Class
if you choose the certification path.
CRM 1 Month after class, 2 weeks after class for R3
and Portal for CRM IC Class.
