Management Training
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Business Skills for Administrators
Duration: 2 Days (10 am to 5 pm with one hour lunch break)
Cost: $ 1399 + GST
Course Outline
The aim of this course is to give the busy administrator the skills to prioritise, organise and manage their working day. During the day delegates will also take a look at certain legislation that may effect their working environment.
This course suitsAnyone in an administrative role wishing to improve their business skills.
What delegates will gain from the course- Expertise in dealing with interruptions
- An understanding of how tasks can be better organised, delegated or eradicated
- An understanding of the Data Protection Act and Health and Safety Issues
- An understanding of how behaviour affects good working relationships
- An understanding of how to set clear communication objectives
- How to plan internal and external communication
Main Topics Covered:
Organisational Skills
(works styles, routine planning and prioritising time management)
Time and Self-Management
(Handling paperwork/saying 'No'/giving and receiving instructions)
An Overview of the Data Protection Act
Health & Safety
Being an Effective Communicator as well as Administrator
(identifying key skills/listening and questioning technique/body language/handling
difficult situations)
For more information on above course, please call us at 416-926-0616 or e-mail to marketing@key2careers.net