Management Training

Interpersonal Communication Skills in the Workplace

Duration: 1 Day (10 am to 5 pm with one hour lunch break)

Cost: $ 799 + GST

Course Outline

Interpersonal Communication Skills in the Workplace is designed to help you build and enhance your communication skills-active listening, giving and receiving criticism, dealing with different personality types, and nonverbal communication. It explains basic communication theory as it applies to the workplace, and offers "real-life" scenarios that demonstrate the use of effective interpersonal communication.

Learn how to:

• Identify personal barriers to effective communication and develop strategies to overcome them
• Give and receive workplace criticism constructively
• Use body language techniques to reinforce the meaning of what you say
• Understand and communicate more effectively with different types of people

Course Objective: Develop and enhance communication skills using listening techniques, conversation, and nonverbal strategies.