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Critical Thinking and Problem Solving

 

Duration: 3 Days (10 am to 5 pm with one hour lunch break)

Cost: $ 1299 + GST

Course Outline

Learn How To

 

Course Synopsis

Problems and opportunities are encountered every day as a regular course of business. But considering them with thoughtful and outcome-oriented approaches is not an everyday occurrence. Too often the same problems rear their heads over and over, or the solution doesn't quite work, or opportunities are identified once it's too late to pursue them.

This course presents a number of structured approaches for handling problems, opportunities, decisions and implementation that ultimately will help you save time, maximizes expertise and be more effective. The course addresses the five types of critical thinking needed in business environments: strategic thinking, tactical thinking, analytical thinking, innovating thinking and implicative thinking. It also teaches a five-step process for responding to business problems and opportunities: identify and analyze problems/opportunities, analyze the environment, explore potential responses, select the optimal response and implement the optimal response.

Through exercises and case studies, you'll practice using these different thinking approaches to achieve maximum results. You'll come away with an understanding of your preferred critical thinking style and tools and techniques for using different types of thinking to identify problems and opportunities, analyze root causes and think innovatively. You'll be able to consider internal and external environment factors that impact how to approach problems or opportunities. You'll also have the opportunity to practice applying different approaches for selecting and communicating appropriate responses. Finally, you'll have the opportunity to apply core concepts to a specific problem or opportunity from your own business environment, share newly learned approaches with classmates, and get and receive feedback on those approaches.

 

Course Topics

  1. Key2Careers Critical Thinking Model
    • Problem/opportunity
    • Analytical thinking
    • Strategic thinking
    • Tactical thinking
    • Innovate thinking
    • Implicative thinking
  2. Problem/Opportunity Identification and Analysis
    • Key2Careers problem/opportunity response process
    • Active vs. passive problem/opportunity identification
    • “As is” vs. “To be”
    • Tools and techniques for problem/opportunity identification
    • Process flowcharting
    • Root cause analysis
  3. Environmental Scan
    • What is an environmental scan?
    • Internal
    • External
    • Business architecture
    • Your business processes/business rules
  4. Response Exploration
    • Tools and techniques for exploring responses
    • S = Substitute
    • C = Combine
    • A = Adapt
    • M = Magnify and modify
    • P = Put to other uses
    • E = Eliminate
    • R = Rearrange and reverse
    • Innovative thinking approaches
  5. Response Selection
    • Filtering
    • Clustering and voting
    • Capability and value
    • Value concepts that factor into response prioritization
    • Response prioritization matrix
    • Decision tree
    • Implications analysis
  6. Response Implementation
    • Communicating the optimal response
    • Acceptance by stakeholders
    • Managing expectations
    • Saying “no” to high profile stakeholders
    • Building an action plan
    • Ensuring ownership and commitment

For more information on above course, please call us at 416-926-0616 or e-mail to marketing@key2careers.net


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