Management Training

Listen and Be Listened To

Duration: 1 Day (10 am to 5 pm with one hour lunch break)

Cost: $ 799 + GST

Course Outline

Gain the skills to:

• Listen to others actively, critically, and responsively
• Become a more intelligent and discerning listener
• Save time and reduce costly mistakes and losses caused by miscommunication with both customers and co-workers

Now you can learn the listening skills you weren't taught in school with Listen and Be Listened To.This program's unbeatable combination of four one-hour tapes and a step-by-step workbook gives you specific solutions to real-life management problems and the expert listening techniques you need to succeed.

Learn how to:

• Listen with all your senses and pick up the feelings and messages behind the words
• Discriminate between the various non-verbal cues you receive and send in every face-to-face communication
• Overcome the barriers to good listening: distractions, personal perceptions, and language problems
• Focus on the content of the messages you hear, not the delivery
• Improve your memory so you can retain important facts

Course Objective: Improve listening skills using active, critical, and responsive listening techniques.