Management Training
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Keeping Customers for Life
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Cost: $ 799 + GST
Course Outline
Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence.
Learn how to:
- Apply the"I.D.E.A."Process (Identify, Diagnose, Explore, and Act) for resolving complaints and solving customers' problems
- Seize Customer Service Opportunities (CSO)
- Empower your frontline contact people to be proactive customer champions
Course Objective: Understand strategies for improving overall customer satisfaction and the process for resolving customer complaints and problems.
For more information on above course, please call us at 416-926-0616 or e-mail to marketing@key2careers.net