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Delivering Knock Your Socks Off Service
Duration: 2 Days (10 am to 5 pm with one hour lunch break)
Cost: $ 1399 + GST
Course Outline
In practical, easy to follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This program takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace:
- Knock Your Socks Off Service Skill Self-Assessments Get a
snapshot of your current skill level. Identify your strengths and work on
areas you need to improve.
- Goal-Setting and Action-Planning Worksheets Nail down your own
Knock Your Socks Off Service goals, list action steps to achieve them, and
track your progress.
- Exercises Apply what you're learning to your own work.
- Case Situations Prepare to meet challenging customer service
issues before you encounter them. Learn from model answers based on
tried-and-true methods used by successful customer service professionals.
- Desktop Reminders Check out the point-by-point guidelines you'll find throughout the course or keep them in view on the colorful laminated card provided. A quick glance when the pressure is on will remind you what to say or do next.
You'll learn how to:
- See things from the customer's point of view
- Meet customer expectations and satisfy their needs
- Create a memorable experience for the customer
- Become easy to do business with
- Determine the right time to bend or break the rules
- Become a fantastic fixer and powerful problem-solver
- Cope effectively with "customers from hell"
- Avoid the ten deadly sins of customer service
- Formulate smart answers to tough customer questions
Course Objective: Deliver world class customer service using Knock Your Socks Off skills in communication, self-management, and organization.
For more information on above course, please call us at 416-926-0616 or e-mail to marketing@key2careers.net