Management Training

Managing the Customer Satisfaction Process

Duration: 1 Day (10 am to 5 pm with one hour lunch break)

Cost: $ 499 + GST

Course Outline

Managing the Customer Satisfaction Process presents an organized, systematic method of identifying, measuring, managing, and monitoring customer requirements and satisfaction to improve profits and beat the competition. It equips you with the tools you need to carry out the improvement process in your company .

Learn how to:

• Identify customer requirements and expectations for quality and satisfaction
• Assess and measure critical customer needs, market segmentation, competitive structure, and employee perceptions

Course Objective: Learn methods for identifying, measuring, and managing customers needs to improve satisfaction and profitability.