Management Training
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Knock Your Socks Off Service on the Phone
Duration: 1 Day (10 am to 5 pm with one hour lunch break)
Cost: $ 799 + GST
Course Outline
You'll be able to:
- develop your own phone personality
- tame the technology in your telephone
- avoid the pitfalls of taking messages, transferring calls, and other basics
- handle phone stress and stressful calls
- sell on the phone
- create a personal action plan to continuously improve your telephone performance
Practical exercises and real-world examples combine to reinforce your learning and nail down the powerful techniques that will multiply your telephone effectiveness many times over!
Course Objective: Improve telephone effectiveness by understanding the basics of customer service and business telephone etiquette.
For more information on above course, please call us at 416-926-0616 or e-mail to marketing@key2careers.net