Management Training

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Confronting the Tough Stuff: Management Skills for Supervisors

Duration: 2 Days (10 am to 5 pm with one hour lunch break)

Cost: $ 899 + GST

Course Outline

Learn how to successfully manage timely “real-life” challenges and increase your value and effectiveness as a leader!

In our rapidly changing business environment, sticky situations are bound to arise. Now you can prepare for the unexpected with enhanced confidence and problem solving skills. You’ll role-play real-life situations that challenge your solid management skills as you handle the issues of today: team dysfunction, mediation between difficult employees and coping and working through “survivor” shock from layoffs, mergers and acquisitions.

Who Should Attend

Managers and supervisors with three to five years of experience, process and production supervisors.

How You Will Benefit

• Master practical, proven techniques for dealing with uncomfortable, challenging situations
• Become skilled at trying to avoid potentially litigious situations
• Write a difficult-to-create performance evaluation
• Enhance your team-coaching skills
• Overcome communication barriers to productivity
• Understand how to supervise while coping with survivor shock

What You Will Cover

• How to coach uncooperative employees
• Constructive and destructive conflict and how to capture conflict’s benefits
• Techniques for using conflict to increase cohesion
• The four stages of mediation
• Learn to delegate effectively to reluctant staffers
• Motivate “survivors”: strategies for helping employees overcome organizational and interpersonal obstacles to performance
• How to write helpful, legally-sound performance appraisals

 

 

 

 

 

 

 

 

 

For more information on above course, please call us at 416-926-0616 or e-mail to marketing@key2careers.net